Shipping Policy — Santatribe

Last updated: October 13, 2026

At Santatribe, we aim to provide a smooth and reliable shopping experience for customers around the world. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

• Processing time: [Insert your order processing time, e.g., 1–3 business days].

• Orders are generally processed Monday through Friday, excluding public holidays.

• During sales, holidays, or periods of high demand, processing may take longer.

• Customers will receive an order confirmation email after placing an order.

2. International Shipping

Santatribe offers international shipping to eligible destinations. Available shipping options and charges will be displayed at checkout.

Delivery times depend on the destination, shipping method, customs clearance, and local delivery services.

Estimated delivery times:

• Domestic orders: [Insert estimated delivery time, if applicable].

• International orders: [Insert estimated international delivery time].

These are estimates, not guaranteed delivery dates. Actual delivery times may vary.

3. Shipping Charges

Shipping charges are calculated based on the destination, order details, package weight, and available shipping methods. Any applicable shipping fees will be displayed at checkout before payment.

Promotional free-shipping offers may be subject to specific terms and conditions.

4. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or required by applicable law, these charges are the customer's responsibility.

Customers are responsible for ensuring that their purchases comply with applicable import regulations in their country.

5. Order Tracking

Where tracking is available, tracking details will be provided by email once the order has been dispatched.

Tracking information may take some time to become active. Please allow the shipping carrier time to update its system.

6. Shipping Delays

Delivery may be delayed due to customs inspections, weather conditions, carrier disruptions, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible at santatribe.help@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping charges may apply when a carrier permits an address correction or reshipment.

8. Lost, Damaged, or Missing Orders

If your order has not arrived within the estimated delivery window, or arrives damaged, please contact us at santatribe.help@gmail.com with your order number and relevant details.

We will review the matter and work with the shipping carrier where appropriate. Any remedies will be provided in accordance with our applicable policies and consumer protection laws.

9. Undeliverable or Refused Packages

Packages may be returned to us because of an incorrect address, unsuccessful delivery attempts, unpaid import charges, or refusal by the recipient.

If a package is returned, please contact us to discuss the available options. Any refund, reshipping charge, or deduction will be handled in accordance with our Refund and Return Policy and applicable law.

10. Contact Us

For questions about shipping or an existing order, contact:

Store: Santatribe
Email: santatribe.help@gmail.com

We appreciate your business and thank you for shopping with Santatribe.